Splash crash

Everything about Splash PRO EX with video export functions.

Postby kabar » Mon Feb 16, 2015 7:30 pm

Hi support team, over the past 2 days Splash Pro EX has been crashing 4 - 5 mins into an MKV, send data to MS then I have to close it down, I have this error in the Windows Logs, Application:

Faulting application path: C:\Program Files (x86)\Mirillis\Splash PRO EX\SplashProEx.exe
Faulting module path: C:\Program Files (x86)\Mirillis\Splash PRO EX\SplashProEx.exe
Report ID: 19930fd0-b60a-11e4-82f3-fcaa142d1032
Faulting package full name:
Faulting package-relative application ID:


Windows 8.1 64bit, i7 5820, 16GB DDR4 RAM, Samsung Evo SSD, and an Nvidia GTX 980.

Please help.


Regards
kabar
 
Posts: 9
Joined: Mon Jul 12, 2010 11:24 am
PC Specification: Win 10 64bit, i7 5820K, GTX980 16GB DDR4

Postby kabar » Tue Feb 17, 2015 7:08 pm

I take it now that this software is no longer being developed, does that mean technical support has also stopped?

You are still selling it, but yet you don't support it? Is this legal?

Regards
kabar
 
Posts: 9
Joined: Mon Jul 12, 2010 11:24 am
PC Specification: Win 10 64bit, i7 5820K, GTX980 16GB DDR4

Postby radi » Mon Feb 23, 2015 5:23 pm

This is only a community forum. Please report your issue directly to our support team via support@mirillis.com.
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radi
Mirillis Team
 
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