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Sound synch and video freeze problems with 1080p videos

Posted: Fri Jun 27, 2014 1:34 pm
by rfe777
Hello everyone

Every time I watch a 1080p video with Splash PRO, if I rewind or forward it by pressing few times on the forward/back buttons, then it takes few seconds for the sound to re-synchronize. Extremely annoying. Doesn't happen at all with 720p videos. Also, every 1080p videos freezes a few seconds before the end, although sound works properly.

And I thought that Splash PRO has some new technology designed for watching 1080p...


Anyone knows how to fix these problems?

TNA

Re: Sound synch and video freeze problems with 1080p videos

Posted: Fri Jun 27, 2014 3:35 pm
by radi
Could you post a MediaInfo report of your video file?

Re: Sound synch and video freeze problems with 1080p videos

Posted: Fri Jun 27, 2014 5:42 pm
by rfe777
radi wrote:Could you post a MediaInfo report of your video file?
It happens with all 1080p videos, so it's not a problem with a specific one, but with Splash PRO.
And BTW what is a MediaInfo?

Re: Sound synch and video freeze problems with 1080p videos

Posted: Mon Jun 30, 2014 4:40 pm
by radi
rfe777 wrote:
radi wrote:Could you post a MediaInfo report of your video file?
It happens with all 1080p videos, so it's not a problem with a specific one, but with Splash PRO.
And BTW what is a MediaInfo?
MediaInfo is a freeware which provides lots of information about your video file. Do you use hardware acceleration ?

Re: Sound synch and video freeze problems with 1080p videos

Posted: Mon Jun 30, 2014 5:23 pm
by rfe777
radi wrote:
rfe777 wrote:
radi wrote:Could you post a MediaInfo report of your video file?
It happens with all 1080p videos, so it's not a problem with a specific one, but with Splash PRO.
And BTW what is a MediaInfo?
MediaInfo is a freeware which provides lots of information about your video file. Do you use hardware acceleration ?
no

Re: Sound synch and video freeze problems with 1080p videos

Posted: Wed Jul 02, 2014 3:49 pm
by radi
Unfortunately I'm out of ideas. Please contact our support team via support@mirillis.com for further assistance.