splash pro crashing intermittently [SOLVED]

[pirotrav]

Hi,

I have recently been experiencing lockups/crashes while playing back 1080p mkv files. Keep in mind that I have used this software from roughly a month prior to release, and it has not been a problem up to this point. I did a fresh windows reinstall, and still without fail almost all files crash at some point during playback. Please note that this is usually a fixed point in time for that file. Also, splash is using anywhere from 200mb of memory to 400mb. I'm not sure if that is typical or not.

In addition, this has nothing to do with my rig which is more than adequate and has not been a problem in the past. I am running windows 7 with a q8200, 4gb ram, ati 6870.

However, I'm not entirely sure that it is linked to the build either, in that splash had seemed to get more stable as releases have gone on. This has been an issue with both 1.7.1 and 1.8.0. I will try a few earlier versions to see if it makes a difference. ** Just tried 1.7.0, and this also does not work properly. I have noticed that the crashes occur at fixed points in time on files, which is different for each one. I will run some disk checks to test for hard drive and file integrity. Just did both. Not the hard drive. Perhaps file integrity? **Tested with XBMC. File integrity is not the issue.

I think the issue is either linked to bad code inside the dll listed below, or perhaps permissions or some other issue.

Reinstalled windows. The only thing that has not been formatted is/are my external hard drives (playback file directories are here). Do these keep temp files for splash that could create problems?


Faulting application name: SplashPro.exe, version: 1.8.0.0, time stamp: 0x4de3afd3
Faulting module name: MSVCR90.dll, version: 9.0.30729.5570, time stamp: 0x4d2c14d2
Exception code: 0xc0000005
Fault offset: 0x0003af78
Faulting process id: 0xdc
Faulting application start time: 0x01cc1f6ec712d271
Faulting application path: C:\Program Files (x86)\Mirillis\Splash PRO\SplashPro.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.5570_none_509463cabcb6ef2a\MSVCR90.dll
Report Id: 51e9f605-8b62-11e0-a228-0002761e193d

After a bit of looking around I noticed the offending DLL file seems to be associated with the C++ redistributable, not the source code. However, I am unsure if it is throwing the exception simply as a result of bad input.

Above is an example of the error, as reported by windows.

Any help resolving this is appreciated.
Travis

also, my ati card is running catalyst 11.5

[pirotrav]

Have done a bit more testing. It does not seem to affect every movie. Mainly all of the Pirate of the Caribbean Movies. I am unsure if this is a new bug or an old one, as I have my entire collection ripped. I don't however believe to this point I had played pirates of the Caribbean using splash.

If anyone else has an mkv rip of Dead Man's Chest, and can confirm or deny crashes almost exactly at one minute that would be great.

~Travis

[pirotrav]

An Update. Rebuilt my computer with a new processor and mobo, as well as ram; i7 2600k, 8gb ddr3 1866 ram, and an asus p8p67 which drives the digital audio. Also re installed windows and all drivers. The bug occurs in the same spot.

@Devs; I think this is a Splash issue, not my setup. If anyone has Dead Man's Chest, take a look and see if you experience issues at almost exactly one minute in.

Also tested Pirates of the Carribean original. Same issue at 4:07ish.

[pirotrav]

Splash pro update to 1.9.0 did not fix the issue unfortunately. On the bright side, frame interpolation (motion Squared) looks better than ever

[Ghost]

We are sorry as we hoped that 1.9 version will introduce an improvement.

Can you trim the video file and checkif problem occurs with a short sample?
Please also check if it happens with:
- hw acceleration disabled, motion2 disabled
- hw acceleration enable, motion2 disabled

[pirotrav]

I could post a clip of the file. However, after returning from vacation at GenCon, it turns out .11 fixed the issue. Great work guys!!

TY,
Travis

[Ghost]

Thank you for keeping us informed.